Fortinet FortiCare 24x7 plus Advanced Services Ticket Handling - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: FG-1101E-BDL-950-12, FG-1101E-BDL-980-12, FG-1101E-BDL-980-36, FG-1101E-BDL-980-60